New inquiryWaiting for a next stepBuyer chats live on each admin’s personal phone — when someone leaves, the customers leave too.
Is this available in blue, and when can it arrive?Turn every chat into an order — built for retail
WhatsApp, Instagram and other connected channels in one inbox, with AI support and a clear next step for your team.
See the workflow ↓Retail & e-commerceKeep the purchase in context
Product & delivery inquiryBlue variant · Delivery check
DewiInstagram · 09:41
Assigned to Maya
Maya09:42Let me check the blue variant. Which city should we deliver to?
Everything the next agent needs
- Variant
- Blue
- Delivery city
- Awaiting reply
- Order status
- Not confirmed
Next actionCheck stock & confirm delivery
Common retail challenges
New inquiryWaiting for a next stepIs this available in blue, and when can it arrive?A repeat customer comes back. The new staff member has no idea what they bought before.
A buyer messages at 10 PM. By morning, they have bought somewhere else.
Retail chat workflow
How SaleSmartly turns conversations into growth
Every channel, one inbox — comments and DMs never slip away
Give buyers useful answers
Every buyer becomes a customer record — purchase history, tags, preferences
Automated follow-up brings them back — restock alerts, offers, reorder reminders
Give buyers useful answers
Prepare product details, delivery policies and saved replies. Check current stock and delivery dates before confirming an order.
Make repeat conversations easier
Tag interests and record purchase context. Use permitted messaging workflows to follow up with customers who want updates.
Auto-reply to comments and route buyers to private chat
Answer size, stock and price questions in one tap
Tag buyers by product and remind them to reorder
Frequently asked questions
Can SaleSmartly manage comments and messages together?
Yes. Comments and DMs from your channels land in one inbox — you can auto-reply and route buyers to private chat.
Can my whole team share one number?
Yes. Connect the number once and your whole team replies from one shared inbox.
Is it free to start?
You can start with the free plan. Check the pricing page for current user, channel and AI allowances. WhatsApp API usage may incur separate Meta charges.
SALESMARTLY
Retail & e-commerce
Retail chat in one inbox: WhatsApp, Instagram and Messenger.
