New inquiryWaiting for a next stepA parent asks about fees at noon. The reply comes at 5 PM — after they enrolled elsewhere.
Can my child join a weekend trial class?Turn inquiries into enrollments — built for education
From the first WhatsApp message to course completion — every inquiry in one place, answered fast.
See the workflow ↓EducationFrom a question to a trial class
Weekend trial classCourse inquiry · Parent
DewiWhatsApp · 09:41
Assigned to Maya
Maya09:42Of course. What age is your child? I’ll ask our counselor to find a suitable class.
Everything the next agent needs
- Course interest
- To discuss
- Preferred time
- Weekend
- Stage
- Trial inquiry
Next actionConfirm the class & trial appointment
Common course enquiry challenges
New inquiryWaiting for a next stepCan my child join a weekend trial class?Leads from ads pile up across WhatsApp, Instagram and forms — no one knows who was followed up.
A trial class is booked, but no reminder is sent. The counselor only discovers the missed visit afterwards.
Education chat workflow
How SaleSmartly turns conversations into growth
Every inquiry from ads, forms and chat lands in one inbox
Answer with current course information
Every lead becomes a record — course interest, stage, assigned counselor
Automated reminders and follow-ups — trial classes, payments, renewals
Answer with current course information
Organize tuition, class schedules and entry requirements in the knowledge base. Escalate placement and special requests to a counselor.
Follow up beyond the first inquiry
Track the trial booking and enrollment stage. Set up reminders for agreed appointments and payment deadlines.
Route each inquiry to the right counselor automatically
Send class reminders and announcements to the right groups
Track every lead from first question to enrollment
Frequently asked questions
Can AI answer fee and schedule questions?
Yes. Add your course info to the knowledge base and the AI agent answers instantly, 24/7.
Can I send class reminders in bulk?
Yes — send announcements through each channel’s official broadcast tools.
Is it free to start?
You can start with the free plan. Check the pricing page for current user, channel and AI allowances. WhatsApp API usage may incur separate Meta charges.
SALESMARTLY
Education
Course provider chat in one inbox: inquiries from WhatsApp, Instagram and forms.
